Cross-Cultural Business Communication Certificate

This program will prepare students for entry-level employment in culturally diverse workplaces where English is the primary language. Students will understand the impact of culture in a workplace, improve communication skills and learn practical skills such as resume writing, interview and job-search skills.
  • > Duration: 2 months
  • > Campus: Vancouver

Course Details

    This highly interactive, face-to-face course provides an understanding of the interpersonal communication skills required to develop constructive relationships in the multicultural workplace. In the first part of the course, selected foundational theory, sources of interpersonal difference and barriers to understanding are examined. The latter part of the course emphasizes workplace application of cross-cultural interpersonal communication skills and strategies. Leadership, small group communication, and professional and ethical issues in the multicultural workplace are investigated.

    This “hands-on” course covers communication theory, aspects of written communication, and introduces students to public speaking. On completion of this course, students will be able to: package thoughts clearly, and provide clearer communication of both written and verbal messages, write error free business-related documents necessary to develop and maintain a career, research, prepare and write a formal report or proposal, and research prepare and hold an oral presentation, including necessary graphics.

    This course covers basic skills involved in finding and securing employment. The topics in this course all relate to job search strategies, including creating an effective resume, writing a professional cover letter, practicing interview techniques, networking, using the Internet to job search, and understanding labour services. Upon completion of this course, students will have an understanding of the job search process, which involves becoming familiar with the current opportunities in the job market, selecting a current job opportunity suited to one’s strengths and interests, and employing techniques to secure that employment. Students require a Social Insurance Number (SIN) before their first day of their Co-op Education. They will apply for their SIN at the s of this course.

Academic Admission Requirement:

  • High School Diploma (Grade 12)
  • GED
  • Mature student status
  • Mature students are those who have been out of full-time formal education for at least four years but can demonstrate high academic potential through a range of achivements and life experiences beyond academics.

English Language Admission Requirements:

  • IELTS 5.5
  • TOEFL 46-78
  • Completion of VanWest English Level 6 with a final grade of 75% or above or
  • Vanwest Placement test: Level 7

Tuition & Fees

  • Tuition
  • $2,940
  • Registration Fee
  • $210
  • Test / Assessment Fee
  • $250
  • Total Fee
  • $3,400

    Start Dates

    • 2017: January 3, February 27, April 24, June 19, August 14, October 10, December 4
    Course Textbook
    Cross-Cultural Communication
    Martin, J., Nakayama, T.K., (2014). Experiencing Intercultural Communication: an introduction. 5th Ed. McGraw-Hill. (Smartbook)
    Marketing Essentials
    Crane, K. & Rudelius, H. (2014). Marketing. 9th Canadian Ed. McGraw Hill. (Smartbook)
    Organizational Behaviour
    McShane, S.L., Sheen, S. & Tasa, K. (2014). Canadian Organizational Behaviour. 9th Ed. McGraw-Hill.
    Customer Service Skills
    Lucas, R. (2015). Customer Service Skills for Success, 6th Ed.McGraw-Hill. (Smartbook)
    Ross, S., Westerfield, R., Jordan, B., & Roberts, G. (2016). Fundamentals Of Corporate Finance. 9th Canadian Ed. McGraw-Hill.
    Market Research
    Hair, Jr., J.F., Celsi, M.W., Ortinau, D.J., & Bush, R.P. (2013). Essentials of Marketing Research. 3rd Ed. McGraw-Hill.

    Course Textbook
    Interpersonal Skills for the Workplace
    Dubrin, A.J. and Geerinck, T.M. (2015). Human relations: Interpersonal, Job-oriented Skills, 4th Canadian Ed. Pearson. (E-book)
    Business Correspondence
    Thill, J.V., Bovee, C.L., & Cross, A. (2015). Excellence in Business Communication. 5th Canadian Edition. Pearson. (E-book)
    Sales Skills and Strategies
    Manning, G.L. (2016). Selling Today. 7th Canadian Ed. Pearson.
    Workplace Preparation
    Lamarre, H.M., & McClughan, K. (2014). Career Focus Canada: A Personal Job Research Guide. 6 Ed. Pearson.
    Introduction to Accounting
    Harrison, W.T., Horngren, C.T., Thomas, C.W., Berberich, G., & Seguin, C. (2015). Financial Accounting. 5th Canadian Ed. Pearson.
    Leadership Skills
    Robbins, S.P., DeCenzo, D.A., Coulter, M.A., & Anderson, I. (2017). Fundamentals of Management. 8th Canadian Ed. Pearson.
    Laudon, K.C. & Traver, C. (2014). E-Commerce Essentials. Prentice Hall.

    Course Textbook
    Principles of Management
    Williams, C., Champion, T., & Hall, I. (2015). MGMT. 2nd Canadian Ed. Nelson.
    Project Management
    Gido, J. and Clements, J.P. (2015). Successful Project Management. 6th Ed. Cengage.

    Course Textbook
    Social Media Marketing
    Tuten, T. and Solomon, M.R. (2014). Social Media Marketing. 2nd Ed. Sage Publications.

    Course Textbook
    Sales Management
    Johnston, M. and Marshall, G. (2013). Sales Force Management, Leadership, Innovation, Technology. 12th Ed. Routledge.

    Course Textbook
    Business Language Skills (BULATS)
    Whitby, N. (2013). Business Benchmark: Pre-Intermediate. 2nd Ed. Cambridge Brook-Hart, G. (2013). Business Benchmark: Upper Inter. 2nd Ed. Cambridge