Meet Pedro and Rafael from Professional Customer Service Co-op

Expert Training & 100% Guaranteed Paid Co-op

At VanWest Career College, we offer Co-op Programs where we promise you two very important things: expert training and 100% guaranteed paid co-op! When you enroll in our Co-op Programs, you first spend 4 months studying and preparing for the workplace, and then you will get placed in one of our 150 affiliated co-op companies where you can integrate academic studies with related employment experience. Upon graduation, you will have not only a certificate or diploma but also work experience in your field of study and a network of valuable contacts.

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Meet Pedro in the Professional Customer Service Co-op Program

Pedro studied Production Engineering in his home country. He is currently in the Professional Customer Service Co-op program at the Kelowna campus. For his co-op, Pedro is working as a Front Desk Agent at one of the fastest growing hotels in Canada. Pedro has this to say about the program: “I really love the opportunity to meet new people from all around the world and enjoy that I get to use English the whole day at work. Sometimes, it’s hard to understand different types of accents and I face some difficulties to communicate with guests; other than that, I like working in this place.”

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Meet Rafael in the Professional Customer Service Co-op Program

Rafael has a Bachelor’s degree in Chemical Engineering. Currently enrolled in the Professional Customer Service Co-op program on Kelowna campus, he is on a new journey and loving the experience. Rafael is also doing his co-op as Front Desk Agent at a famous brand hotel in Kelowna. He says, “What I enjoy the most about working here is the possibility to meet many different people and to talk to them. It is a really good opportunity to practice and improve my English communication skills. Besides, it has been a huge opportunity to develop some skills that I have never had a chance to develop, which I believe will be a strong advantage for me when I need to compete against other candidates in the future. The biggest challenge I had was to adapt myself to this new function because it is completely different from my previous job positions and duties. English was a huge barrier as well, but it’s not a problem anymore. I feel that I am improving day by day.”

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The Hotel Manager’s Feedback

We also received excellent feedback from Pedro and Rafael’s manager: “These two are some of my top level employees and I am so glad that I hired them. I am sorry that I will lose them after the co-op is completed, but I would love to have them again if they ever come back to Kelowna. Pedro and Rafael also receive compliments from guests specifically naming them; this shows how exceptional their customer service really is. I am thrilled to have a working relationship with VanWest and excited to see who else VanWest will present us as possible candidates in the future!”

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Begin Your Career Path at VanWest College

Register now for the November Career Training Programs term; your career path begins right here at VanWest College! Upon graduation, you will have not only a certificate or diploma, but also work experience in your field of study and a network of valuable contacts. For more information, please visit https://vanwest.com/programs/career/ To register, please visit https://vanwest.com/admission/register/

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