English for Customer Relations

This course introduces customer service in Sales, Tourism, and Cafes. It covers industry-specific skills, effective communication, and coffee-making, while also teaching resume writing, cover letters, and interview techniques, preparing students for job applications in their chosen fields.

RECOMMENDED FOR students who seek to build a career in customer service in the Sales, Tourism, and Cafe industries

Course Details

offered location: Vancouver
recommended start dates (2025): Jan 6, Feb 3, Mar 3, Mar 31, Apr 28, May 26, Jun 23, Jul 21, Aug 18, Sep 15, Oct 14, Nov 10
length: 8 weeks
class: 30 Lessons per week (Elective Course)
It must be combined with one of the morning Core English courses.
english requirement: Completion of VanWest EAP 100 or Level 4

Tuition & Fees

Tuition & Fees Per Week
Weeks	Monday – Friday			Digital Material Fee Per Week
Weeks	30 Lessons 08:30 – 14:45	25 Lessons 08:30 – 13:50	20 Lessons 08:30 – 12:00	Digital Material Fee Per Week
2 – 11	$450	$420	$390	$20
12 – 23	$445	$415	$385
24 – 43	$435	$405	$375
44+	$415	$385	$355

Schedule

Monday – Friday
Class	Time	20 Lessons per Week (Core English)
Core English	08:30 – 10:10	English Class General English or English for Academic Purposes (EAP) or Linguaskill Business
Core English	10:20 – 12:00
12:00 – 13:00 Lunch
Class	Time	25 & 30 Lessons per Week (Elective)
Elective A	13:00 – 13:50	English for Customer Relations
Elective B	13:55 – 14:45	English for Customer Relations
Tutoring A	14:50 – 15:45	One-to-One Lesson (Monday – Thursday, Optional) 55 minutes per lesson
Tutoring B	15:50 – 16:45	One-to-One Lesson (Monday – Thursday, Optional) 55 minutes per lesson

– The schedule and course availability is subject to change without notice.

– Level progression is dependent on a number of considerations including weekly writing and speaking tasks, listening and reading tests, attitude, attendance, and completion of outside classroom course work. To progress to a new level, students must achieve an overall score of 75% or better.

Part 1: Sales & Tourism (Weeks 1-4)

Focuses on customer service skills in retail, hotels, and tourism, covering communication, managing requests, handling difficult customers, and job application techniques for the industry.

Part 1: Sales & Tourism (Weeks 1-4)
Week	Key Topics
Week 1: Sales	Intro to Customer Service / Stores / Vocabulary & Grammar
Week 2: Hotels	Hotel Services / Dealing with Customers / Vocabulary & Grammar
Week 3: Tourism Industry Services	Intro to Tourism & Services / Tour Guiding / Vocabulary & Grammar
Week 4: Industry & Getting hired	Indoor & Outdoor Tourism / Job Applications & Resumes / Interviews

Part 2: Baristas (Weeks 5-8)

Covers the café industry, including coffee history, brewing techniques, food safety, and customer service. Students will learn to manage orders and prepare for café and barista careers with resume and interview skills.

Part 2: Baristas (Weeks 5-8)
Week	Key Topics
Week 5: Setting up a cafe	Coffee Making / Equipment & Supplies / Vocabulary & Grammar
Week 6: Working at a cafe	Customized Drinks / Ordering / Large Groups / Vocabulary & Grammar
Week 7: Cafe Refreshments	Food Prep / Menu Developing & Displaying / Vocabulary & Grammar
Week 8: Industry & Getting hired	Promotions & Marketing / Job Applications & Resumes / Interviews

Explore customer service jobs and their functions in the industry
Enhance essential customer service skills through role-playing and contextual exercises
Learn to create effective resumes and prepare for interviews

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Course Details

Offered Location
Vancouver

Recommended Start Dates (2025)
Jan 6, Feb 3, Mar 3, Mar 31, Apr 28, May 26, Jun 23, Jul 21, Aug 18, Sep 15, Oct 14, Nov 10

Length
8 weeks

Class
Elective Course
It must be combined with one of the morning Core English courses.

English Requirement
Completion of VanWest EAP 100 or Level 4

Connect with Us

PTIB Approval

Our English as Second Language (ESL) program has been approved by the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post-Secondary Education and Future Skills, and offered in Vancouver (DLI:O19283891072) and Kelowna (DLI:O19395299852).

English for Customer Relations