This course provides knowledge and practical skills in public and customer relations. Topics include interpersonal relations; positive customer attitudes and awareness; image and professionalism; quality customer service; customer service policies and skills; special needs customers; dealing with difficult customers; conflict resolution and negotiation; public speaking; and media relations. Cultural diversity and sensitivity is emphasized when meeting the needs of multi-cultural customers. Additional topics covered are User Support and Help Desk Functions. User support processes and activities are examined.
English Admission Requirement
Academic Admission Requirement
| Tuition & Fees | |
|---|---|
| Course Fee (Domestic): | $1,000 |
| Course Fee (International): | $1,300 |
| Application Fee (Domestic): | $150 |
| Application Fee (International): | $250 |
| Student Services Fee: | $250 |
*Textbook costs are not included. Textbooks should be purchased by the individual. For the list of required textbooks, please click HERE.
All of our Vocational College Programs are reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.