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HM333

Managing Front Office Operations

VanWest College Managing Front Office Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.

Course Details

  • Course ID: HM333
  • Course Name: Managing Front Office Operations
  • Course Length: 2 months (8 weeks)
  • Offered Location: Vancouver
  • Method: In-person Lecture
  • Start Dates: 2025: February 18, June 9, September 29 / 2026: January 19, May 11, August 31
  • Course Schedule: Monday – Friday @ 3:00 – 8:30 PM
  • Credential: Upon the successful completion of this single course, you will receive Managing Front Office Operations Single Course Certificate

Admission Requirement

English Admission Requirement

  • VanWest English Placement Test: Level 8, or
  • Completion of VanWest Level 7 or EAP 300 course with a final grade of 75%+, or
  • IELTS 5.5+, or
  • TOEFL IBT 65+, or
  • TOEIC 730+, or
  • Duolingo 100+, or
  • Cambridge English Scale: 160+, or
  • CEFR B2+

Academic Admission Requirement

  • High School Diploma (Grade 12), or
  • General Education Development (GED)

Tuition & Fees

Tuition & Fees
Course Fee (Domestic): $1,000
Course Fee (International): $1,300
Application Fee (Domestic): $150
Application Fee (International): $250
Student Services Fee: $250

*Textbook costs are not included. Textbooks should be purchased by the individual. For the list of required textbooks, please click HERE.

Textbook

  • Textbook: Michael L. Kasavana, Ph.D. Managing Front Office Operations, Tenth Edition (AHLEI)
  • ISBN: 978-0-86612-550-5
  • Buy at VanWest: Yes

All of our Vocational College Programs are reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

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