Professional Customer Service Co-op Certificate

• Program Length: 9 months (total 36 weeks)
  Academic Study 4 months (total 336 hours) + Co-op 4 months (total 336 hours)
• Offered Location: Vancouver
• Start Dates:
  • 2025 – February 18, April 14, June 9, August 5, September 29, November 24
  • 2026 – January 19, March 16, May 11, July 6, August 31, October 26, December 21
• co-op: VanWest College’s Co-op has a strong system in place and a solid foundation of host company partnerships across various industries; a system that equips students with the adequate knowledge and skills that helps them succeed in getting work placement in an English environment. Students receive first-hand experience on how job hunting works in Canada through various activities that are offered by the Co-op department such as on campus activities, and information sessions etc. Depending on our student needs, the Co-op department will provide regular counselling and training until students secure their placements. Graduates will be able to demonstrate knowledge and practical skills in public and customer relations such as strategies to meet the needs of multi–cultural customers, communicate effectively across cultures, work as part of a team, problem–solve and manage difficult customer situations, develop customer relationships and create value for their employer.
• Credential: Upon the successful completion of the program, graduates will receive Professional Customer Service Co-op Certificate

*Textbook costs are not included. Textbooks should be purchased by the individual. For the list of required textbooks, please click HERE.

– You will be able to work full-time during the co-op terms and part-time during the study terms.
– The schedule is subject to change without notice.
– Friday classes may be provided online.

Sample Program Schedule

Important Dates

Upon the completion of the program, graduates will have the ability to:

• Employ techniques to secure relevant employment
• Apply cross-cultural communication skills and strategies to the workplace
• Think critically, problem-solve and make decisions
• Apply classroom learning to guaranteed paid co-op positions
• Create customer value and develop customer relationships
• Demonstrate confidence to customers through tone of voice, verbal language and body language

Career Opportunities

• Guest Service Representative
• Retail Salesperson
• Medical Customer Service Representative
• Restaurant Service Provider
• Client Service Provider
• Operations & Customer Support
• Call Center Agent

Average Salary Per Year
Source: payscale.com

• Client Services Coordinator: $47,674
• Guest Service Representative: $43,000
• Retail Salesperson: $39,000
• Restaurant General Manager: $54,253

Job Outlook in BC
Source: workbc.ca